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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
235 ratings and 156 comments received in the last 90 days.
04 August 2025
Jack was excellent at progressing the selection and purchase of the car we wanted to look at.
25 July 2025
Friendly and knowledgeable staff who kept me updated with my prder
17 July 2025
We dealt with Matthew Clarke, an Apprentice sales person, he was very knowledgeable and thorough
07 July 2025
The purchase and delivery was a really easy process, I was very looked after and had a lovely surprise when I picked up my car, thank you Charlotte!
01 July 2025
Really happy - the purchase was really quickly and I was able to pick up the car the following week and the car was in excellent condition when I picked it up in the showroom.
20 June 2025
The Sales Consultant provided a friendly and knowledgeable response to all my questions of discovery about a Car l was seeing for the first time. Many of my questions may have seemed naive but they were all dealt with in a constructive manner.
14 June 2025
This was a PCP contract replacing a previous PCP plan the whole financial review settlement and new finance was seamless and well explained and met with our requirements
10 June 2025
kept up to date withe everything that was happening.
02 June 2025
Looked after by James really well.
27 August 2025
There was flexibility around the service and I was able to get the car back when I wanted it
27 August 2025
Booking my service and mot was simple and the service advisor ( Eloise Palmer) was engaging and thorough when booking in and when collecting the car two days later, the timing was my choice.
26 August 2025
Great service from Elouise at the dealership
26 August 2025
Great service from all involved at the garage. A bit persistent with follow up calls about the service, particularly early on a bank holiday! Otherwise great as usual.
26 August 2025
The young man who looked after me was excellent, very polite and helpful.
26 August 2025
Fast efficient service
25 August 2025
Connected to my car remotely and diagnosed fault, ordered parts before my booking date which ment my car was repaired on the same day ??
25 August 2025
All ok
23 August 2025
Helpful staff at all times, listened to my problem and gave sound advice. Went the extra yard by dropping my car off.
23 August 2025
As above a great service by a great team
23 August 2025
Good service
23 August 2025
See above
23 August 2025
Excellent and efficient service from friendly and competent staff
23 August 2025
Same as above
21 August 2025
I feel Group 1 did everything that they could, even as far as supplying me with a courtesy car.
21 August 2025
The customer service was excellent - Georgia Wilson who was my point of contact in the service team should be commended. She is very personable, knowledgeable, and was a delight to deal with.
21 August 2025
Completely satisfied. Key drop off/collection is a very handy addition. Communication excellent throughout the time my vehicle was with you. Great service all round.
19 August 2025
Everything was done to a good standard
19 August 2025
MOT carried out within promised timescale
19 August 2025
Service levels are not what they used to be since the Soper days. Call centres, no-one calls you back. The phones just rings out when trying to get to the actual location's reception.
18 August 2025
Very pleasant staff. I would recommend Rowan Connor! ,
18 August 2025
Quick and informative.
16 August 2025
As above
16 August 2025
Friendly staff and helpful when things were not quite right
15 August 2025
I am always thoroughly informed along the way when having any services at Soper.
14 August 2025
Chris and Harry were fantastic
14 August 2025
Good service
12 August 2025
Welcomed, able to work whilst the work was being undertaken and the sales rep worked around my work schedule.
12 August 2025
The service for brake fluid change was good. When you're told that your vehicle will be washed and valeted it sounds good. But when you collect, interior sills not done. No interior valet at all. Not impressed
12 August 2025
The dashcam was fitted as required and your technical guy came out and explained it, plus showed us other boits on our new car
10 August 2025
My 15yr old £5000 X3 was recalled for emissions. I was still treated like royalty in my opinion. I was greeted at reception then met by Aimee who supplied me with a gorgeous 530e courtesy car. She was fantastic throughout and I had a great day .
10 August 2025
Wouldn't go anywhere else now
09 August 2025
The lady I spoke to said as very helpful with my warranty issues
08 August 2025
Great job
08 August 2025
They sorted the naked wheel out and we collected it the next day
07 August 2025
Friendly service, nice environment
07 August 2025
Good communication
07 August 2025
Very satisfied with the service. Excellent video sent by the mechanic with details about the car.
06 August 2025
Nothing negative kept up to date with ongoing work.
05 August 2025
Ellouise was extremely professional and friendly
03 August 2025
It was good service
03 August 2025
Got the recall work done in a day
02 August 2025
I was kept informed the whole time my car was with Group 1 Lincoln, no work was carried out without my permission of which Aimee made sure she contacted me every time. Aimed was very attentive and didn't rush me to make decisions on work required.
01 August 2025
Very efficient and great customer service
01 August 2025
Tried charging us for loan vehicles & making us insure them & speaking very unpleasantly to us
31 July 2025
Good
31 July 2025
As above
28 July 2025
Rowan was super helpful and knowledgable.
27 July 2025
Swift and efficient, very considerate and helpful
27 July 2025
Final cost was less than quoted which is amazing
27 July 2025
In spite of not knowing how long my car would take, the customer service was brilliant. I only took my car for a recall, but they washed it & topped up my screen wash, rang when ready & although FoC, provided a detailed invoice & video of any issues.
26 July 2025
Same as above
26 July 2025
Rude and argumentative advisor
26 July 2025
Delays were not of GP 1's making
24 July 2025
I was quoted one price over the phone, which I was assured was a fully inclusive price, and charged more than quote, I queried, Eloise said it was changed, but my card states otherwise, I am owed £12! I called this morning, still no one has call back
23 July 2025
Kept in the loop all the way through.. efficient staff
23 July 2025
Did what they said + complimentary health check
22 July 2025
just went in for oil change and filters
21 July 2025
Your staff are good
21 July 2025
The family run feel of the business has been lost. A simple process of booking in the car for a brake fluid change is now far too complicated. The call centre don't appear to know what's happening in Lincoln!
21 July 2025
From start to finish was excellent service.
20 July 2025
Recall issue dealt with quickly
20 July 2025
they left all the seat belts connected in the back of the car.
19 July 2025
Same as above
19 July 2025
No problem in the work shop. Just the paperwork
17 July 2025
Communication is key for me, and they understand just that.
15 July 2025
Perfect Service given
15 July 2025
It would have been five stars however I asked when booking to provide a cost for a software update and also on the day.
15 July 2025
Georgia was very nice and welcoming. Kept me informed and took the time to chat and answer any questions I had.
15 July 2025
No complaints
15 July 2025
So far very good thank you
15 July 2025
For the reason above
14 July 2025
very please from start to finish
14 July 2025
Excellent customer service from the service/repair department.
13 July 2025
See above - not writing that lot again
13 July 2025
Have discussed cost with service dept afterwards to which they offered a small refund on one of the parts that hadn't been discounted at the time, but still high price. No refund Received yet and no reply to account details email sent.
13 July 2025
As above, also car is electric cannot understand how much power was used for moving vehicle a few metres.
13 July 2025
Aimee kept us informed and was kind and helpful. Video showed clearly what needed to be done.
12 July 2025
See above comments
10 July 2025
Would be useful to give prices upfront of oil and filter service and cabin filter service. You used to do this with Sopers. Why not now?
10 July 2025
The young lad who looked after me was great but your prices, how can you charge so much
10 July 2025
Whole experience was good
10 July 2025
Great staff thoroughly professional
10 July 2025
I feel confident in the knowledge that a good quality job and an honest and professional job is going to be carried out.
10 July 2025
I don't feel the customer service was actually that great.
10 July 2025
See above
07 July 2025
Whole process was well explained
05 July 2025
Car was finished on time and very friendly service
05 July 2025
As explained above.
05 July 2025
Did the job as expected.
05 July 2025
Completely satisfied.
05 July 2025
Got a message that car was ready when I got there it was still in the workshop. Quite a long wait to leave the keys and a long wait to collect. Car was washed but dirty marks down windows etc. Had brilliant service for 8 years somewhat lacking now.
04 July 2025
Long wait and not correcting name app
04 July 2025
Georgia Wilson is an excellent member of staff, very much on the ball, kept me posted at all times through out the recall work on my vehicle, I hadn't purchased the vehicle from you, but I was treated as if I had done.
04 July 2025
As above
04 July 2025
Great customer service, my car was available back to me the same day at a very fair price.
04 July 2025
Although service is good it is very annoying when personal software choices are deleted even to the extent of satnav not working
04 July 2025
Read above answer
03 July 2025
I am satisfied that the work was done with complimentary items added. I was also happy that there was a voucher given for the inconvenience of a product recall.
02 July 2025
Made to feel welcome and was updated frequently with progress
01 July 2025
No stress or hassle was all sorted on the day
01 July 2025
Very satisfied
30 June 2025
Very friendly staff
30 June 2025
The job was done to the level I expected, and on time. Very courteous service.
30 June 2025
Professional, knowledgeable and helpful.
30 June 2025
Thorough and attentive.
28 June 2025
Again very good service
26 June 2025
Always friendly and helpful staff hassle free, Very informative and made to feel comfortable. A Nice coffee machine too.
26 June 2025
This visit was spoilt by a problem with the inspection ramp which caused a delay. Otherwise there were no problems.
26 June 2025
As a regular customer I have found the high standard of quality is always present and can be relied upon
25 June 2025
Staff very helpful and explain anything we are unsure of.
25 June 2025
My WhatsApp on my car is not working I was told it was an app error. it hasnt worked properly for 3 weeks. No one has been able to get this working so I am going to wait one more week before bringing it back in as it shouldnt be not working.
24 June 2025
Car was booked for a free clean while in for its service Could of been cleaned to a better standard
24 June 2025
The metal dust caps were removed off the tyres and replaced for plastic ones. The alloys had bright wax crayon on them signing which alloy for what area the car it was off. The car appeared to have a fast food smell in it as if it had been used.
24 June 2025
helpful and friendly service
24 June 2025
All things where attended too and despite parts not being available from BMW UK on time they still completed the service within 5 hours
24 June 2025
Easy process from start to finish.
24 June 2025
Polite friendly & efficient service experience
21 June 2025
Overall good customer service
19 June 2025
Everything was completed as required and in time with good communications
19 June 2025
Whole experience was a pleasure
18 June 2025
Video of health check on my vehicle. Excellent reception staff.
18 June 2025
As above and courtesy car sorted very quickly.
18 June 2025
I suggest you read my previous feedback. Your processes and procedures are in affective and totally unprofessional. If as a group you are on an acquisition trail then you need to have all back office procedures sorted.
17 June 2025
The vehicle arrangement was excellent. Reception and who dealt with me were first class . Everything was taken care of.
16 June 2025
As usual we were treated very well
16 June 2025
Everything went according to what was expected.
15 June 2025
booked on phone checked in on the day easy with Ammie liegh kept up to date with video and calls ... All done on time as should be. Big improvement from last 2 visits when couldnt get invoice of work done for my own files. This time spot on
14 June 2025
Very good service
12 June 2025
Rowan was very good, with constant updates as to the status of my repair and service
11 June 2025
Rowan was excellent, got a loan car at short notice and work completed on time.
11 June 2025
The above answer says it all.
10 June 2025
Very happy with the Group 1 team - the only issue on the day was a rather noisy and aggressive dog who kept barking the showroom down, making it difficult for those customers wanting to work in peace & quiet
09 June 2025
Excellent service
09 June 2025
Very efficient
08 June 2025
Everything went as advertised. Georgia was efficient and knowledgeable
08 June 2025
No issues on the day
07 June 2025
Satisfactory
07 June 2025
Read above answer
07 June 2025
Highly satisfied with the completion of the work
06 June 2025
Easy to book.
05 June 2025
Fitted me in within a day. Great!
05 June 2025
We were well looked after and enjoyed the visit.
03 June 2025
I am very happy and I have given these marks for that reason nothing was to much trouble for Georgia who was my go to on the day
03 June 2025
Even though i pointed this out to the manager when i took my car from your premises he was very indifferent. I also pointed out that under Sopers when you entered the building you were treated as special nothing was to much trouble, sadly it seems t
02 June 2025
The three people I either met of serviced my car were excellent - your main receptionist, Georgia and your engineer, Callon.
18 August 2025
Very smooth.