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4.5SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
254 ratings and 147 comments received in the last 90 days.
20 June 2025
The Sales Consultant provided a friendly and knowledgeable response to all my questions of discovery about a Car l was seeing for the first time. Many of my questions may have seemed naive but they were all dealt with in a constructive manner.
14 June 2025
This was a PCP contract replacing a previous PCP plan the whole financial review settlement and new finance was seamless and well explained and met with our requirements
10 June 2025
kept up to date withe everything that was happening.
02 June 2025
Looked after by James really well.
29 May 2025
Stefan has been really helpful throughout the whole purchase of the vehicle. Only reason for not giving 5 stars would be for my car having a scratch on the bonnet and had to be resprayed. Only issue I had however got resolved in the end.
26 May 2025
Great support from James
12 May 2025
Everything and everyone made the experience relaxed with no stress involved
09 May 2025
James was a brilliant sales representative.
08 May 2025
Absolutely a confidenctial experience dealing with true professionalism's
02 May 2025
Efficient & professional service
24 April 2025
Very helpful not pushy
23 April 2025
Relaxed atmosphere supported with our purchase
17 April 2025
Long protracted process, having to resort to backup systems as electronic systems not working on the day Still awaiting £1700 refund as trade value in was greater than the deposit agreed after 3 weeks and many, many phone calls - see above
15 April 2025
Nice staff.
09 April 2025
Whist in the dealership everything was excellent, Eric and Antony went out of their way to help me.
02 July 2025
Made to feel welcome and was updated frequently with progress
01 July 2025
Very satisfied
01 July 2025
No stress or hassle was all sorted on the day
30 June 2025
Thorough and attentive.
30 June 2025
Professional, knowledgeable and helpful.
30 June 2025
The job was done to the level I expected, and on time. Very courteous service.
30 June 2025
Very friendly staff
28 June 2025
Again very good service
26 June 2025
This visit was spoilt by a problem with the inspection ramp which caused a delay. Otherwise there were no problems.
26 June 2025
Always friendly and helpful staff hassle free, Very informative and made to feel comfortable. A Nice coffee machine too.
26 June 2025
As a regular customer I have found the high standard of quality is always present and can be relied upon
25 June 2025
Staff very helpful and explain anything we are unsure of.
25 June 2025
My WhatsApp on my car is not working I was told it was an app error. it hasnt worked properly for 3 weeks. No one has been able to get this working so I am going to wait one more week before bringing it back in as it shouldnt be not working.
24 June 2025
The metal dust caps were removed off the tyres and replaced for plastic ones. The alloys had bright wax crayon on them signing which alloy for what area the car it was off. The car appeared to have a fast food smell in it as if it had been used.
24 June 2025
helpful and friendly service
24 June 2025
Car was booked for a free clean while in for its service Could of been cleaned to a better standard
24 June 2025
Polite friendly & efficient service experience
24 June 2025
Easy process from start to finish.
24 June 2025
All things where attended too and despite parts not being available from BMW UK on time they still completed the service within 5 hours
21 June 2025
Overall good customer service
19 June 2025
Everything was completed as required and in time with good communications
19 June 2025
Whole experience was a pleasure
18 June 2025
As above and courtesy car sorted very quickly.
18 June 2025
I suggest you read my previous feedback. Your processes and procedures are in affective and totally unprofessional. If as a group you are on an acquisition trail then you need to have all back office procedures sorted.
18 June 2025
Video of health check on my vehicle. Excellent reception staff.
17 June 2025
The vehicle arrangement was excellent. Reception and who dealt with me were first class . Everything was taken care of.
16 June 2025
Everything went according to what was expected.
16 June 2025
As usual we were treated very well
15 June 2025
booked on phone checked in on the day easy with Ammie liegh kept up to date with video and calls ... All done on time as should be. Big improvement from last 2 visits when couldnt get invoice of work done for my own files. This time spot on
14 June 2025
Very good service
12 June 2025
Rowan was very good, with constant updates as to the status of my repair and service
11 June 2025
The above answer says it all.
11 June 2025
Rowan was excellent, got a loan car at short notice and work completed on time.
10 June 2025
Very happy with the Group 1 team - the only issue on the day was a rather noisy and aggressive dog who kept barking the showroom down, making it difficult for those customers wanting to work in peace & quiet
09 June 2025
Very efficient
09 June 2025
Excellent service
08 June 2025
No issues on the day
08 June 2025
Everything went as advertised. Georgia was efficient and knowledgeable
07 June 2025
Read above answer
07 June 2025
Highly satisfied with the completion of the work
07 June 2025
Satisfactory
06 June 2025
Easy to book.
05 June 2025
We were well looked after and enjoyed the visit.
05 June 2025
Fitted me in within a day. Great!
03 June 2025
I am very happy and I have given these marks for that reason nothing was to much trouble for Georgia who was my go to on the day
03 June 2025
Even though i pointed this out to the manager when i took my car from your premises he was very indifferent. I also pointed out that under Sopers when you entered the building you were treated as special nothing was to much trouble, sadly it seems t
02 June 2025
The three people I either met of serviced my car were excellent - your main receptionist, Georgia and your engineer, Callon.
01 June 2025
Friendly, helpful and understanding staff.
01 June 2025
See above remarks
29 May 2025
Polite staff
27 May 2025
Perfect communication
27 May 2025
The staff are friendly, helpful and very welcoming
27 May 2025
Fair and efficient check ,trustworthy
26 May 2025
Service and MOT completed during the visit even though the MOT ramp broke down.
25 May 2025
Everything went well from booking in to completion of the service.
25 May 2025
They did all i had asked for.
25 May 2025
Understood my issue and tried everything they could to resolve it.
24 May 2025
Everything was completed to an extremely high standard. No issues at all
23 May 2025
Tom from Halo went out of his way to do the repairs on time.
21 May 2025
For the first moment I walked into Group one I was greeted by polite and helpful staff. David was very helpful. The car I went in to see was reserved on line at auto trader David was very apologetic but looked on line for another car similar
21 May 2025
Friendly staff as always and work completed fine. Good wifi to enable me to work while waiting. Nice coffee machine too!
21 May 2025
All went well - video review - voice could be a bit clearer along with written details of things such as tyre tread readings . Waiting for final chat on a new service plan
20 May 2025
Excellent
19 May 2025
Great service and people that i use. I especially appre iate the discount on parts as my m5 is older!!
17 May 2025
We above, vehicle was given complimentary wash, well this also was delayed. So in reality I should have booked the vehicle in for all day instead of waiting around on false promises and advertisements of service provided.
16 May 2025
Efficient servicing
14 May 2025
The staff did the work in the allotted time.
14 May 2025
The service I received was friendly, professional and efficient. I couldn't ask for more.
14 May 2025
I have sent 3 emails now about the way I was treated and not even had the decency of a reply
13 May 2025
as always job well done
13 May 2025
Communication excellence, feedback and explanation, work completed on time, car valeted
13 May 2025
No compliants
12 May 2025
Happy
12 May 2025
Great friendly service
12 May 2025
Friendly greeting from Tracy on reception and from Aimee for the service.
12 May 2025
I arranged my appointment with help from Aimee, whokept me fully up to date from booking in to collection, plus my follow up appointment was arranged very quickly
11 May 2025
Overall it was a good experience
09 May 2025
Again great service
08 May 2025
Very happy
08 May 2025
Great service
07 May 2025
Customer service was good and I assume the mechanic was too. However the system of paperless billing is flawed. I had to pay before I had seen the invoice which seems fundamentally wrong. Good for you but not for me! I do not receive emails by phone
07 May 2025
The MOT was done within the time specified. The car was washed to a high standard. Eloise kept me up-to-date with progress and was professional.
06 May 2025
Service was incredible, Aimee was very welcoming, explained everything clearly, very well mannered and had a lovely smile. The technician who carried out the recalls, and inspected my vehicle again great service, thank you, brilliant job!
05 May 2025
Great service ,.. Only 1 issue I wanted my sat nav updating and I bought extra warranty for a year but was told it would be £100 extra .., which I wasn't happy with ..
04 May 2025
It was faultless
04 May 2025
Everything went smoothly and it was helpful to have the health check done on the vehicle
03 May 2025
Top notch dealership. Feel appreciated as a customer, kept informed and looked after
03 May 2025
Rowan was both very professional and patient demonstrates clear customer care and understanding. Nothing appear to be of any trouble and was outstanding and pleasant to deal with. Would highly recommend
02 May 2025
Everything completed as planned to agreed timescales. Very helpful staff.
30 April 2025
Georgia Wilson was very professional in guiding me through the process of what would be done on the initial diagnostic analysis . The engineers report detailed my requirements for repairs . The cost of the repairs is another matter .
30 April 2025
Done efficiently and within the time specified. The video reporting meant everything was very transparent
30 April 2025
Good service however the car could have been returned a little cleaner than it was. I had all 4 tyres changed and the wheels and tyres were covered in white adhesive
28 April 2025
One item that I requested be done was overlooked
26 April 2025
They were unable to get the part on the same day but were able to loan me a car which aided overall convenience
25 April 2025
Service provided was great
24 April 2025
Not applicable - didn't have a service
24 April 2025
Georgia was charming, communicative and helpful throughout.
24 April 2025
Good communication
24 April 2025
I would have given 4 stars if I was charged for the repair and diagnosis of the cracking sounds coming from the right hand side of the steering rack. Aimee Piper thankfully convinced them to give this to me free of charge.
23 April 2025
I found the staff to be very helpful, friendly and polite.
22 April 2025
Everything went as planned
22 April 2025
Georgia was lovely and kept me updated
22 April 2025
Fab service, great communication throughout
22 April 2025
Excellent, given all the info I needed but not pressured into getting work done.
21 April 2025
Happy what has been done
20 April 2025
Great service as always!
20 April 2025
2 phone calls, 1 voicemail, 2 emails and now a text message all asking for feedback. If I had anything negative to say about the service I would say at the time. This is borderline harassment!
20 April 2025
Extremely helpful- Georgia especially is superb ??
18 April 2025
Well looked after
18 April 2025
Georgia our service agent was very helpful and made everything go smoothly
18 April 2025
All fixed under warranty. Service advisors, very friendly and helpful.
17 April 2025
BMW service staff Jess was very knowledgeable and looked after me and my wife thanks you Jess
16 April 2025
Same as above. And so friendly with it. It really feels like you're talking to people who care and really love their job
16 April 2025
Totally satisfied with the service.so 5 stars for that. However the cover to my electrics has gone missing during the works. This is why I have only given 3 stars. It has been dealt with and a replacement is on the way so no dramas but needs noting
14 April 2025
Car was serviced and was ready at the time requested. Car was cleaned and the service advisor was very helpful
14 April 2025
Great, friendly and professional service provided. Process managed very well, clear and transparent.
13 April 2025
Georgia who i dealt with was friendly, welcoming listened to what i had to say and kept me upto date with how my car was doing.
13 April 2025
Very good. Unusual these days for a big dealership.
13 April 2025
As above all good.
13 April 2025
The product recall campaign was dealt with in a professional manner. The car was cleaned at the end of the service and the car was immaculate
12 April 2025
Good communication throughout.
12 April 2025
They made room for my appointment at short notice. All the staff were very welcoming,
11 April 2025
Was advised that my discs had been possibly contaminated causing vibrations when braking. Total rubbish response and I could not speak to the technician to elaborate. Just got quoted over £1,400 with no specific reason!.
11 April 2025
Everyone at the Lincoln Branch did a great job. Nothing was too much trouble.
11 April 2025
Amazing attention to detail and I felt listened to.
10 April 2025
The lady who booked me in I think her name was Georgina. Realised the mistake and immediately changed the booking from a minor service to a full service. I was very impressed with her.
09 April 2025
The service I received was very good and cannot be folded the lady I had handle my case from group1 a lady called Eloise was excellent.
09 April 2025
As per the previous answer the staff I interacted with were great, particularly rowan
08 April 2025
Very polite
08 April 2025
The whole experience when well.
08 April 2025
Good service
01 July 2025
Really happy - the purchase was really quickly and I was able to pick up the car the following week and the car was in excellent condition when I picked it up in the showroom.